EGSSIS Focused on Continuous Improvement as it Builds Market Share
Last week, I spoke with Dries Lamont and Tom Dufraing, CGO and CEO of EGSSIS, to find out more about the company and its business. One thing I had noted even at E-World looking at their booth, was a change in branding. Dries was quick to tell me about their continuous improvement project which had led to some rebranding, but also was helping ensure that the company met the ‘highest standards’ in many areas. EGSSIS is a Belgian company that according to its website is a “service provider offering gas and power operations and software solutions.” EGSSIS was established in 2008 by people with operational experience gained since 1998 in European energy markets. It has since expanded to have a presence in the German market via EGSSIS Deutschland GmbH and with representation in Paris. Interestingly and unlike some of its competitors, it has more of a gas focus covering much of Europe and is building up its power side with coverage in Belgium, Netherlands, France, Germany and the UK (Austria and Luxembourg later this year). It already has an impressive list of users and clients many of whom are listed on its website.
EGSSIS specializes in flexible 24 by 7 and out of hours dispatching services and its nomination and balancing software solution. The software is thin client, web-based and as Dries said ‘proven’ in its use and scope. Part of the continuous improvement program is aimed at the software and improving its usability. “Operations these days are filled with young people used to software that is easy to use and intuitive. More importantly though is that an intuitive UI can minimize user error which can result in delays and penalties. By continuously improving the UI, we can help our users improve margins. We are also moving to agile development and a microservices architecture,” he told me. Another area the company is focused on is APIs to ensure connectivity and ease of integration with TSOs and for ad hoc integration via an API management portal. The objective is to continuously improve scalability and support close to real-time activities.
EGSSIS also uses its software to provide operations services for clients via a team of experienced dispatchers. It provides flexible and custom support from ‘out of business hours’ to 24/7 dispatch as well as consultancy and training. Recently, it has been seeing success training on entering the different markets in Europe, for example. Security is also a key focus and the solution already has 2-factor authentication, password restrictions and EGSSIS is currently going through ISAE audit type 1 & 2 to get ISO27001 certified (more is planned in this area). Its datacenter is ISO27001 certified via its partner SAVACO, which guarantees 24/7 continuous private cloud with redundant set up.
EGGSIS sees its differentiators as flexibility, deep market knowledge and its offering which require no investments in IT infrastructure for the service. It does have competition of course in the form of entities like EZ-nergy and GSML on the services side and Brady and Powel on the software side but it sees itself as far faster to get started and set up, and more cost effective in terms of offering a software solution. Its new branding says it all really – Butlers and Whizzkids!
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